I scheduled a payment and it wasn't paid or the payment arrived late and I was assessed a late fee. What do I do?

Call Vast Bank at 844-825-5399.

Late or undelivered payments are not common with bill pay. However, if this does happen, please call Vast Bank at 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday. A customer service representative will immediately begin researching the situation. Issues are often resolved quickly with late fees reversed in many cases. The bank will then work with our bill pay partner and the merchant to determine what happened and address the situation.