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HELP CENTER

Checking & Savings

How do I open a new account?

  • To open an account, please visit your nearest Vast Bank branch or talk to one of our Vast Bank representatives at 844-825-5399 or CLICK HERE to fill out a contact form.

Can I change the type of account I have?

  • To change the type of checking or savings account that you have, call 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday or visit your local Vast Bank branch. 

How do I access my account?

  • You can access your account 24/7 with online banking or the Vast Bank App.

  • To enroll in online banking, you will need to call 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday. You can use the same username and password for online banking and the Vast Bank app.

How do I close my account?

  • To close your account, visit your nearest Vast Bank branch or call 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday.

Is my account insured by the FDIC?

  • Yes. Vast Bank is a member of the the Federal Deposit Insurance Corporation (FDIC), which insures deposits up to $250,000 per depositor as long as the institution is a member firm. CLICK HERE to learn more about the FDIC.

How do I report a lost or stolen debit card?

To report a lost or stolen debit card please call 800-754-4128.

Business Banking

Where do I access Lockbox?

  • For customers already enrolled in Lockbox and needing to access their account click this link.

Where do I access Vast Remote Deposit login for business accounts?

  • For customers already enrolled in Vast business remote deposit and needing to access their account click this link.

Where do I access Positive Pay?

  • For customers already enrolled in Positive Pay and needing to access their account click this link.

 

Digital Banking

How do I enroll in online banking?

  • To access your accounts in online banking, you will need to go through a simple enrollment process over the phone. Simply call Vast Bank at 844-825-5399 to get started.
  • To enroll in online banking, you'll be prompted for your Social Security Number and date of birth. Next, you'll be asked for your checking or savings account number as well as your ATM or debit card number.

What types of activities can I perform on Online Banking?

  • Get current information on all of your Vast Bank accounts at any time, 24-hours a day

  • Set up account alerts for your balance, payments and cleared items.

  • Enhanced online bill pay makes paying bills simple.

  • Have the ability to make stop payments on your checks.

  • Have the ability to view account transactions and details, as well as transfer funds between accounts.

I forgot my online banking ID or online banking password. What do I do?

  • Call Vast Bank at 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday. After proper ID verification, Vast Bank will give you instructions regarding your online banking ID or online banking password.

How does bill pay work?

  • Bill pay creates a profile of the funding accounts you choose at enrollment. When you log in to pay bills, it allows you to select from any of those checking accounts when making a payment.

When are funds taken from my account to complete my bill pay transactions?

  • For electronic payments, funds will be deducted from your account and credited to the merchant on the "due by" date you have selected. For check payments, funds will be debited from your account when the check is presented to us for payment.

What happens to my bill pay check if I don't have enough money in my account to cover my payment?

  • Bill payments by check are drawn on your account just like a normal check. If you do not have sufficient funds in your account to cover a bill pay check, we may either pay the check and charge your account for the check and an overdraft fee, or decline to pay the check and charge your account a NSF fee.

How do I sign up for mobile banking?

  • If you are already enrolled for Online Banking, simply download the app and log in using your existing username and password. If you do not have login credentials, call Vast Bank at 844-825-5399 between the hours of 8:00 A.M. – 5:00 P.M. Monday through Friday.

How to download the Vast Bank app

  • Securely access your accounts with the Vast Bank app on the App Store and Google Play. 
  • It takes just a few taps to master the Vast Bank app and start managing your accounts the same way you do at vast.bank. Just download it on your mobile device and use your same vast.bank sign-in.

     

 

Security

How can I protect my information from online fraud?

  • Always keep your antivirus software and Web browser versions up to date and use a firewall. Antivirus software stops threats by scanning your computer for suspicious files. A firewall makes your computer invisible to attackers. It also makes it harder for criminals to get data into and out of your machine.

I think I've become a victim of online fraud. What do I do?

  • If you believe your Vast Bank account has been compromised, immediately contact a Vast Bank respresentative at 844-825-5399 or visit a Vast Bank branch near you. 

  • If you suspect that your personal information has been compromised and used to commit fraud or theft in your name, take the following four steps right away:

  1. File a report with your local police department or the police in the community where the identity theft took place. Get a copy of the police report if possible, or at least the report number. 

  2. File a complaint with the Federal Trade Commission. You can do this via the FTC's Identity Theft Hotline at 1-877-IDTHEFT, online, or by writing to: Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Ave., NW, Washington, D.C. 20580.

  3. Call one of the three major credit reporting agencies and ask for a fraud alert to be placed on your credit report:

         Equifax 1-800-525-6285

         Experian 1-888-397-374

         TransUnion 1-800-680-7289

  4. Contact the creditors for any accounts that have been tampered with or opened fraudulently. Ask to speak with someone in the security or fraud department of each creditor about closing those accounts and disputing any fraudulent transactions. Keep a detailed log of all contacts with creditors, including dates and times contacted, names of individuals spoken to and notes relating to each contact.

How could my computer become infected by malicious software?

  • Computer users can be tricked into installing malicious software themselves, believing they are installing some piece of “necessary” software. Computers can be infected with malware that actually installs other forms of malware.

  • If a computer’s security software is out of date, it could be exploited either by visiting a malicious website or by being attacked by a malicious or infected computer. 

  • Take security steps to prevent an attacker can intentionally install malicious software on your computer.

  • Always keep your antivirus software and Web browser versions up to date and use a firewall. Antivirus software stops threats by scanning your computer for suspicious files. A firewall makes your computer invisible to attackers. It also makes it harder for criminals to get data into and out of your machine.